Specialists in Fine Jewellery since 1952

Fine Jewellery · Auctioneers & Valuers

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Frequently Asked Questions

Everything you'd want to know before your piece arrives and long after.

Ordering & Payment

How long does it take to receive my order?
In-stock pieces are hand-finished and dispatched within 3–5 working days. Made-to-order and bespoke pieces typically take 4–8 weeks, depending on complexity your consultant will confirm an exact timeline at the point of order.
We accept all major credit and debit cards, bank transfer, and interest-free instalments through our finance partner for orders over £1,000. Payment is only taken once your piece is confirmed and ready to enter production.
Yes. We can hold a piece for up to 7 days with a small deposit, giving you time to view it in person at our showroom before committing.

Materials & Care

What metals and gemstones do you use?
We work exclusively in 18k gold, platinum, and recycled precious metals, set with ethically sourced diamonds and gemstones. Every stone above 0.3ct is accompanied by an independent certificate.
Store pieces separately in the pouch provided to avoid scratching, remove before swimming or exercising, and avoid direct contact with perfume or chlorine. We recommend a complimentary professional clean and inspection once a year.
Every piece comes with a two-year craftsmanship warranty, and we offer lifetime servicing including cleaning, rhodium plating, and prong tightening at a fixed rate thereafter.

Sizing & Fit

How do I find my ring size?
You can request a complimentary ring sizer by post, visit our showroom for a fitting, or use our printable sizing guide available on the collections page. If you’re between sizes, we always recommend sizing up slightly.
Most designs can be resized within two sizes up or down free of charge within the first 60 days. Eternity bands and pieces with certain stone settings may require a bespoke solution our team will advise.

Still have a question?

Our client care team is on hand for anything not covered above.

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